Real Western Life LLC Shipping Policy

Effective Date: September 7, 2026

This Shipping Policy applies to purchases made through Real Western Life LLC, including products fulfilled by third-party production partners and products shipped directly by Real Western Life.

Order Processing

Processing and production times vary depending on the type of product ordered.

Some products are completed and ready to ship, while others may be printed, embroidered, personalized, custom-made, or otherwise produced after an order is placed.

Any processing or production estimate shown on a product page, at checkout, or in an order confirmation is an estimate unless expressly stated otherwise.

Print-on-Demand and Production-Partner Orders

Some Real Western Life products are produced and shipped by third-party production and fulfillment partners, including Printify and other providers we may use from time to time.

For these products:

• Production and shipping times may vary by product and fulfillment location.

• Products within the same order may be produced at different facilities.

• An order containing multiple products may arrive in more than one shipment.

• Separate tracking numbers may be provided.

• Shipping origins may vary depending on the production partner fulfilling the item.

Real Western Life does not control carrier transit times or every aspect of a production partner's fulfillment process, but we will assist customers with legitimate fulfillment or delivery problems when appropriate.

Ready-Made and Handmade Products

Ready-made quilts and other handmade products may be packaged and shipped directly by Real Western Life.

Processing time for these products will be stated in the applicable product listing, order information, or customer communication when appropriate.

Custom or personalized products may require additional production time before shipment. Production time is separate from carrier transit time.

Shipping Charges

Shipping charges, when applicable, are displayed at checkout or included in the product price as indicated on the applicable listing.

Shipping rates may depend on:

• Product size and weight

• Shipping destination

• Carrier

• Shipping method

• Production location

• Packaging requirements

• Other fulfillment factors

Shipping Carriers

Orders may be shipped through USPS, UPS, FedEx, or another reputable carrier selected by Real Western Life or our production partner.

The carrier used for a particular order may vary.

Tracking

When tracking is available, tracking information will generally be provided after the order ships.

Please allow time for the carrier's tracking system to update after a shipping label is created.

A shipping label being created does not always mean the carrier has physically received the package yet.

Delivery Estimates

Delivery dates and transit times are estimates unless Real Western Life expressly guarantees a particular delivery date in writing.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier delays

• Weather

• Natural disasters

• Holidays

• High shipping volumes

• Transportation interruptions

• Customs processing

• Production delays

• Supply interruptions

• Incorrect or incomplete delivery information

Real Western Life is not responsible for reasonable carrier delays outside our control, although we will assist customers when a shipment appears to have a legitimate problem.

Shipping Address

Customers are responsible for providing an accurate and complete shipping address when placing an order.

Please review your shipping information carefully before submitting your purchase.

If you notice an address error, contact us immediately at:

orders@realwesternlife.com

We cannot guarantee that an address can be changed after an order has entered production or shipping.

If an order is returned because the customer supplied an incorrect, incomplete, or undeliverable address, additional shipping charges may be required to resend the order.

If the address error was caused by Real Western Life, we will work to correct the issue at our expense.

Multiple Shipments

Orders containing multiple items may arrive separately.

This is especially common when products are:

• Produced by different fulfillment partners

• Manufactured at different facilities

• Shipped directly by Real Western Life

• Subject to different production times

Receiving only part of an order does not necessarily mean the remaining items are missing.

Lost Shipments

If tracking indicates that a package may be lost, please contact us at orders@realwesternlife.com.

We may work with the applicable carrier or production partner to investigate the shipment.

Depending on the circumstances, resolution may include replacement, refund, carrier claim, or another appropriate remedy.

Please allow the carrier's required investigation or waiting period when applicable.

Packages Marked Delivered but Not Received

If tracking shows that a shipment was delivered but you cannot locate it, we recommend first:

• Checking around the delivery location

• Checking with household members

• Checking with neighbors when appropriate

• Checking mailrooms, parcel lockers, front desks, or other designated delivery areas

• Contacting the carrier

If the package still cannot be located, contact us and we will assist with the next appropriate steps.

Damaged Shipments

If an item arrives damaged, please contact us as soon as reasonably possible at:

orders@realwesternlife.com

Please provide:

• Your order number

• A description of the damage

• Clear photographs of the product

• Photographs of the shipping box or mailer

• Photographs of the internal packaging

• Photographs of any visible shipping damage

Please keep the damaged item and all packaging until the issue has been resolved, since the carrier or fulfillment provider may require them for a claim.

Eligible damaged orders will be handled according to our Returns, Refunds, Exchanges & Cancellations Policy and applicable law.

High-Value and Handmade Quilts

For certain higher-value quilts or handmade products, Real Western Life may use additional shipping protections such as:

• Shipping insurance

• Signature confirmation

• Enhanced tracking

• Additional protective packaging

If a signature is required, someone may need to be available to receive the shipment.

I particularly recommend keeping this provision because your handmade quilts can represent considerably more value than an ordinary POD item.

International Shipping

If international shipping is offered for a particular product, delivery times may be affected by customs and local postal services.

The customer may be responsible for import duties, taxes, customs charges, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout or required by law.

Real Western Life does not control customs processing times.

Availability of international shipping may vary by product or fulfillment provider.

Restrictions on Certain Addresses

Some production partners or carriers may be unable to ship particular products to P.O. boxes, military addresses, U.S. territories, or certain international destinations.

If a shipping restriction affects your order, we will contact you when reasonably possible.

Order Cancellations

Shipping arrangements do not create a separate right to cancel an order.

Orders are governed by our Returns, Refunds, Exchanges & Cancellations Policy.

Unless otherwise expressly stated, purchases are final once submitted and accepted for processing.

Changes to This Policy

Real Western Life LLC may update this Shipping Policy periodically as our products, carriers, production partners, fulfillment methods, or business practices change.

The version posted on our website at the time of purchase will apply subject to applicable law.

Contact Us

Questions regarding shipping or an existing order may be directed to:

Orders & Customer Service
orders@realwesternlife.com

Real Western Life LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Call/Text: 307-240-9474